What Real 3rd Coast Salon Clients Say About Us

We don't have a marketing team writing testimonials. The reviews on our Google Business Profile, on our homepage, and on our social channels come from clients who walked into our suite at 223 W Erie Street and decided to leave us a note afterward. The patterns in those reviews tell us a lot about what we get right.

This piece walks through the themes that come up most often, the stylists who get named most, and where to read the actual reviews for yourself.

What clients say about Kevin's color work

Kevin is the most-named stylist in our color reviews. Clients call out his balayage, his color correction work, and the way he matches tone to natural skin and lighting. One recent review from a balayage client put it simply: "He listened to what I wanted, asked good questions, and the color still looks the same six weeks later."

The themes that come up again and again:

He plans the work. Kevin doesn't rush a first appointment. Reviews repeatedly mention the consultation as the part of the experience that made the difference. The result lines up with the conversation.

He tones every visit. Multiple reviews note that the color reads finished when they walk out, not raw. That's the toner doing its job at the end of the appointment.

The color holds. Balayage and lived-in color depend on how the maintenance gets planned. Clients who pre-book the refresh window stay happy week after week.

What clients say about Phillip's cuts and extensions

Phillip is the most-named stylist on the cut and extension side. The precision cut reviews share a theme: the cut still reads at week 8 or 10, not just at week 1. One regular said, "I usually book six weeks out, and the shape is still there. I haven't had that before."

On extensions, the reviews follow a different pattern. They focus on the consultation and the match.

"He told me which method would work and which wouldn't. That alone made me trust the rest of the appointment. I've had extensions twice before that didn't last. These are six months in and still solid."

That kind of honest matching is the part of extensions work that clients value most, based on what they tell us in writing.

What clients say about the consultation experience

This is the theme that cuts across every stylist. Daniel, Natasha, and Marquita all get named in homepage testimonials for the same reason: the consultation. Clients tell us they felt heard. They tell us the result matched the conversation.

That sounds like a generic compliment, but it isn't. The most common complaint about a salon experience is the opposite: "I told them what I wanted and they did something else." When reviews repeatedly say the result matched the consult, that's a signal the team is doing the small things right at the start of every appointment.

What clients say about pricing

Fair is the word that shows up most. Not cheap. Not luxury. Fair. Our pricing structure is consultation-based for color and extensions because the hair in the chair varies, but clients note that the pricing tracks with the work delivered.

A handful of reviews mention sticker shock on first balayage appointments, and we've heard that. We try to give a real number range at the consultation, before any service starts. If you want the price first, ask. We'll tell you.

What clients say about the space

The boutique suite setting comes up in almost every review of the experience. Our suite at 223 W Erie Street is small by design. There are usually two to four clients in the salon at once, not twenty. The phones don't ring constantly. The conversations aren't drowned out by other appointments.

One client described it as "the quietest salon visit I've had in Chicago." Another said "it doesn't feel like a factory." That's the part of the experience we built on purpose, and it's the part reviews respond to.

What clients say about location

River North is convenient for most of our clients. We're three blocks from the Chicago Riverwalk, six blocks from theMART, and a short walk from the Magnificent Mile. The Brown Line at Chicago Avenue and the Red Line at Grand are both close. Several reviews call out the easy walk from the office for lunch-hour appointments.

Parking comes up too. Street parking is metered, and there are paid lots within a block. Clients who drive in from River Forest, Lincolnwood, or the western suburbs tell us the trip is worth it for the stylist match.

What this is NOT

This article isn't a substitute for the real reviews. We summarize themes here, but we don't pull individual review text out of Google. If you want to read what specific clients have said in their own words, the right place is our Google Business Profile. The homepage of our site also features client testimonials we've collected directly.

We also haven't hand-picked five-star reviews and left out the rest. Every review platform has the full record. Reading the lower-star reviews along with the higher ones is the right way to evaluate any salon, including ours.

Where to leave a review if you've been a client

If you've had an appointment with us and want to share feedback, the easiest places are:

Google Business Profile. Search "3rd Coast Salon Chicago" and click the reviews tab.

Instagram. Tag us at @3rdcoastsalon in a post or story.

Email. Send your note directly to info@3rdcoastsalon.com if you'd rather keep the feedback private. We read every email.

Honest feedback, including the parts we could do better, is the best way to help us improve. We've changed scheduling habits, training, and consultation flow based on what clients have written.

Frequently asked questions

Where do most clients leave reviews?

Google Business Profile is the largest. Yelp and Instagram tags come up next. Direct emails to info@3rdcoastsalon.com also reach us.

Which stylist has the most reviews?

Kevin (color) and Phillip (cuts and extensions) are named most often. Daniel, Natasha, and Marquita also appear in homepage testimonials.

Do you respond to reviews?

Yes. We read every review and respond to most. If the feedback is critical, we follow up directly to see if we can make the next visit right.

How can I find reviews for a specific stylist?

Google reviews often name the stylist. Search the salon name and scan for the name you're looking for. Our homepage testimonials also call out specific team members.

Where can I see your work, not just read about it?

Our Instagram @3rdcoastsalon and TikTok @3rdcoastsalon show recent client work. The salon Instagram is the best place to see balayage results in particular.

What if my experience wasn't five stars?

Tell us before you leave. Most of the time we can fix something in the appointment if we know about it. If something showed up later, email info@3rdcoastsalon.com and we'll get back to you.

Do you offer redo policies?

Yes, within reason. If a color tone needs adjusting or a cut isn't reading right, we'd rather have you come back than leave it. Time limits and specifics get explained when you book.

How do I book after reading reviews?

If you've decided on a stylist based on what you've read, request them by name when booking. Our online system lets you select the stylist directly.

Book Online or call (312) 929-2627. We're at 223 W Erie Street, Suite 1E, in River North, Chicago. See our full service menu or read about our salon.