Policies

3rd Coast Salon Cancellation Policy

We understand that things come up. Should you need to cancel or change your appointment, we require a minimum 24-HOUR notice. This notice must be by speaking to one of our staff members. We do not accept messages left on our answering service. As with any professional, a missed appointment time cannot be recovered, meaning that our staff loses out on opportunities that would otherwise have been fulfilled. A notice given with less than 24 hours’ notice is considered a LATE CANCELLATION, we reserve the right to charge 50% of the scheduled services. If you do not show up and do not cancel your appointment, you will be considered a NO SHOW and we reserve the right to charge the full amount of the scheduled services. Thank you for your consideration and understanding.

Method of Payment

In order to book an appointment, we require a credit card. We accept Visa, MasterCard, Discover, American Express, cash, debit cards and ApplePay. Gratuities cannot be put on credit cards.

Gratuities

Tipping is left to the discretion of our clients. Our staff accepts tips via cash, Venmo and Zelle. Tips cannot be added to credit cards or gift certificates.

Pets

We love pets at 3 rd Coast Salon; however, state and local regulations prohibit the presence of any animals in the salon. The only exception is for service dogs with an official service animal vest.

Deposits for services

We require a deposit for all hair extensions and color correction services because of the amount of time these services take. The amount is determined by your technician during your consultation. The deposit is non-refundable unless cancelled or rescheduled within 48 hours of your scheduled appointment. To ensure a full and pleasant experience, please arrive 10 minutes before your scheduled appointment time.

Email and Text confirmation/reminders

Through our booking system, appointment confirmation messages are sent in advance to those that opt-in by both SMS(text message) and/or email to the contact information given at time of booking. Failing to respond to those confirmation messages could result in your appointment slot being given to another client.